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Multi-state BC network lifts activation & CX

Challenge: Inconsistent agent activity, slow break detection, and manual reporting across states.

What we did: Launched a unified performance cockpit with activation/throughput KPIs, threshold-based alerts, and WhatsApp summaries for field leads.

Results: (10 Weeks)

  • +12–18% agent activation across targeted districts
  • 50% faster issue closure for cash/float & device-health breaks
  • Service recovery before impact on peak days, improving CSAT
(Outcomes are illustrative of typical deployments; exact results vary by environment and scope.)

Regional bank boosts uptime & collections

Challenge: Fragmented views across core, payments, and BC networks led to slow incident response and rising collections TAT.

What we did: Deployed the Insight Hub with role-based dashboards, smart outage alerts, and a collections cockpit; enabled Ask-the-Data for branch/cluster managers.

Results: (12 Weeks)

  • Branch/BC uptime incidents are detected 1–2 hours earlier on average
  • TAT for collections actions down ~25% with prioritized queues
  • Manager reporting time cut ~60%, freeing capacity for customer handling

(Outcomes are illustrative of typical deployments; exact results vary by environment and scope.)