Financial Inclusion & Risk: Inclusive Digital FS Platform
Digital onboarding & service for every customer - simple, secure, multilingual.
Open accounts, deliver services, and resolve issues in minutes—even on low bandwidth. FIA Global’s Inclusive Digital FS Platform powers end-to-end journeys with assisted/offline modes, strong identity, and actionable analytics.
Customer Benefits
Opens Accounts
& Services in Minutes
Fast, compliant digital journeys
Makes
Journeys Inclusive
Assisted mode, local languages, accessibility
Resolves
Issues Faster
Integrated tickets, SLAs, proactive nudges
Core capabilities
Journey
Builder
Drag-and-drop flows for onboarding, servicing, renewals
Identity
& eKYC
video-KYC, OCR, face-match, dedupe, sanctions checks
Assisted & Offline Modes
Web/mobile journeys that sync on reconnect
Payments
& Collections
UPI/AEPS/cards/bill-pay with receipts & disputes
Service
Desk & SLAs
Complaint logging, auto-routing, reminders, TAT analytics
Analytics & Personalization
Nudges, eligibility rules, next-best-action
Built for regulated financial services
Designed for banks, NBFCs, wallets, and insurers—privacy, consent, security, and auditability baked in. Deploy as cloud, hybrid, or fully on-prem and align to your data-residency and risk policies.
Integrations & Ecosystem
- Connects with: core banking, LOS/LMS, payments rails, CRM, support tools
- Omnichannel: web, mobile, assisted, WhatsApp/email notifications
- Operational controls: roles/permissions, approvals, maker–checker
Security & Privacy
Consent vault with encryption & masking
Audit-ready exports and evidence trails
Row-level security (RBAC) and data retention controls
Outcomes and Stakeholders
Time to Value
First live journeys typically in 6–10 weeks (prioritized use-cases, phased rollout).
Outcome Snapshot
- Drop-off reduced 15–25% on onboarding flow
- Ticket resolution TAT improved 20–35% via auto-routing & reminders
- Typical KPIs you can track
- Onboarding funnel: starts → verified → activated (rate & TAT)
- Assisted vs self-serve mix; language utilization; accessibility usage
- Payment success rates, refund/dispute TAT, collection promises kept
Service Metrics
Sirst-response/resolve times, escalations, SLA compliance
Nudge performance
Open/click/action rates, churn-risk saves
Who Uses It
- CXOs & Strategy: adoption, activation, service quality
- Operations & Service: backlog, SLAs, root-cause & recovery
- Risk & Compliance: KYC evidence, sanctions checks, audit reports
- Product & Growth: journey experiments, NBAs, cohort outcomes
- IT & Analytics: integrations, data governance, dashboards
FAQs
We've got the answers you're looking for.
Is it compliant for regulated institutions?
Yes—consent management, RBAC, encryption, audit trails, and exportable evidence are built-in.
Can it run fully on-prem?
Yes—cloud, hybrid, or on-prem (including private LLM/RAG options for confidential AI).
Will it replace our existing tools?
It can co-exist or consolidate—embed widgets, integrate via APIs, or migrate in phases.
Ready to launch your inclusive digital journey - fast?
See a Guided Demo → We’ll map your flows, connect systems, and show live outcomes.
